Fire Lake Restaurant Host

With eight individual brands and more than 1,500 hotels internationally, Radisson Hotel Group Americas is one of the largest, most dynamic hotel groups in the world. Our portfolio includes Radisson Collection, Radisson Individuals, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radisson.

At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters . More than our signature, it is simply how we do business and who awe are at the core. We strive to provided a meaningful employment experience with a focus on developing our team’s talents because we believe our people are the center of our success. Your next opportunity starts here. Join a team of moment makers today!

Fire Lake Restaurant Host Position Summary

Stylish and sophisticated, the Radisson Blu Anaheim. Upper-upscale hospitality. Stunning world class design and service Grand Opening Summer 2021

Key Responsibilities

Maintain a courteous, efficient and welcoming entrance to the restaurant or bar

-Notify servers of new seats in their section to ensure our guests receive immediate and proper attention
-Ensure a high level of visibility in restaurant during entire shift by remaining at the greeter station and periodically circulating through the restaurant to assist servers, respond to guest requests and observe the efficiency of the food and beverage operation
-Elicit feedback from departing guests on their experience in order to continually improve the operation to increase guest base and maximize revenues
-Maintain a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and side work duties
-Communicate with kitchen and staff to ensure steady flow of dining guests
-Maintain list of waiting guests, know which server is covering each station; what tables are available and how to seat guests alternately in each section

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

-Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
-Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
-Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Requirements/Skills

-High school diploma or GED required
-Previous experience in a similar position in an upscale environment is required
-Must possess exemplary guest services skills and knowledge of restaurant operations and food service principles
-Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times
-Ability to multi task
-Ability to read, write and speak English proficiently, other languages preferred.
-Willing to work a flexible schedule including weekends and holidays
-Ability to relate to all levels of guests and management
-Must possess a strong team spirit
-Must work well in stressful, high pressure situations

Physical Demands

-Ability to regularly lift up to 30 pounds
-Must be able to squat, bend, kneel and twist
-Ability to stand for long periods of time
-Perform repetitive hand and arm movements

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.