Oasis Bartender

Position Summary

Stylish and sophisticated, the Radisson Blu Anaheim. Upper-upscale hospitality. Stunning world class design and service.

Key Responsibilities

Following standards and procedures to provide timely, accurate, and friendly service by:

-Ensuring the opening checklist is completed and that the restaurant is prepared for opening

-In the absence of a host, reviewing reservations, establishing a floor map for smooth seating, and assigning server sections
-Assuring staff is aware of beverage specials
-Observing customers as they enter the restaurant and assure they are greeted promptly and properly and seated in a friendly manner
-Monitoring and observing guests’ dining experience, ensuring guests are satisfied with the food and service
-Responding promptly and courteously to any requests
-Being available to fill in as needed to ensure the smooth operation of the lounge and restaurant
-Taking beverage orders from guests and servers
-Preparing and serving alcoholic and non-alcoholic drinks consistent with the Restaurant’s standard drink recipes
-Presenting drink menus, making recommendations and answering questions regarding beverages
-Up selling drink specials and food items as directed by management
-Learning the names of patrons and personally recognizing regulars
-Recording drink orders accurately and immediately into the Point of Sale system
-Accepting guest payment, processing credit card charges and making change (if applicable)
-Washing and sterilizing glassware and bar tools/utensils
-Preparing garnishes for all drinks and ensuring freshness, labeling and properly rotating of product.
-Maintaining bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages
-Clearing and resetting tables in the bar area
-Maintaining cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas
-Receiving and serving food orders to guests seated at the bar
-Reporting all equipment problems and bar maintenance issues to restaurant manager
-Washing glasses and dishes in the absence of the dishwasher and/or as directed by the manager

-Ensuring the bar is ready for the next shift including completing all necessary cleaning duties, ensuring the bar is up to health code in all respects and checking out with a manger before leaving
-Assisting the restocking and replenishment of bar inventory and supplies
-Completing all side-work duties
-Dropping cash in the end shift drop box

Abiding by legal standards and TIPS alcohol training guidelines for alcohol service to guests

Working as a team member to maintain pleasant work environment:

-Maintaining positive inter-departmental relationships with the hotel and with outside vendors
-Following the Carlson Attendance Policy
-Reporting to work dressed according to Carlson Grooming Standards

Creating 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates fulfillment of our service standards, genuine hospitality and exceeding guest expectations:

-Giving personal attention, taking personal responsibility and using teamwork when providing guest service
-Listening, apologizing with empathy, finding a solution and following through when resolving guest problems
-Providing Yes I Can! genuine hospitality and teamwork on an ongoing basis
-Assuming the responsibility to notice when the guest is not satisfied and using good judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performing other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our guest

Requirements/Skills

-Minimum two restaurant/lounge bartending experience, preferably in a hotel or upscale environment
-High school diploma required
-Strong oral and written communication skills
-Candidate must have exceptional people skills with the ability to build trusting relationships
-Organizational, time management skills and the ability to network within the business arena, a must have
-Knowledge of local, state and federal liquor laws and regulations
-Ability to multitask and work well under pressure
-Basic computer skills in Microsoft Office Suite and have worked with a Point of Sale system

Physical Demands

-Long hours are sometimes required, ability to work flexible schedule
-Ability to stand for long periods of time
-Ability to lift 25 pounds on a regular basis and push or pull up to 75 pounds
-Good manual dexterity for the use of common office equipment