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Electronic Services Representative II-$1000 Sign On Incentive- (Hybrid)

Wescom Central Credit Union

This is a Contract position in Anaheim, CA posted July 14, 2022.

POSITION SUMMARY:Provides service and technical support on ATM, PIN-based POS and Teller# Phone related systems and procedures to Wescom Credit Union members and other internal departments. Also provides support to Wescom Resources Group (WRG) client support staff to resolve staff inquiries. Actions support the achievement of department and credit union objectives. Acts in accordance with Wescom’s core values.ESSENTIAL POSITION FUNCTIONS:Provides exceptional service to Wescom members and credit union staff, as well as WRG members and staff. Resolves difficult issues which often require creative and service oriented decision making. Makes appropriate financial decisions to waive fees, finance charges and write off transactions.Performs a variety of complex tasks which may include (but are not limited to) dispute processing, fraud management, and GL reconciliation.Maintains a working knowledge of a number of systems including: Symitar, Tandem, ACI Base 24, Enguard, Star Station, CO-OP Network Data Navigator, and Diebold’s NetOp and DECAL.Participates in/coordinates special projects as needed.Stays informed about changes in regulations, policies and procedures related to ATMs, IVRs and PIN-based card activities ATM cards and Visa Check Cards.Participates in the ongoing support of mergers, conversions and WRG ATM deposit processing conversions.Performs other related duties as assigned or requested.EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:High School Diploma6 months as an Electronic Services Rep. I, or 2 years financial services experience.General understanding of ATM systems and hardware, Regulation E, Tandem Base 24 and shared network adjustment systems.Ability to analyze Data, balance figures, compile Data, and set and meet deadlines.Use all systems required to perform job.Guide new co-workers performing similar work. Prepare reports, emails, and member letters.Write procedures. Oral presentations.Fluent in English. Second Language DesiredCOMPUTER SKILLS:Proficient in Microsoft applications (Word, Excel, Outlook).MATHEMATICAL SKILLS:Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.The noise level in the work environment is moderately quiet. It is a non-smoking environment.The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.

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