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Associate Director, Business Enablement Team Lead

AbbVie

This is a Contract position in Anaheim, CA posted May 17, 2022.

AbbVie Patient Services is an industry leading organization, providing unparalleled patient support, resulting in improved brand loyalty and patient satisfaction.

The Associate Director, Enterprise Platform Enablement is responsible for the oversight of both AbbVies Patient Services ecosystem and platforms hosted by our strategic partners.

Development of business expertise associated with omni-channel functionality, data flows, the suite of SalesForce.com tools, and the telephony solution is critical to ensuring the Platform Team can provide the business with necessary guidance and can constructively work with the Business Technology Solutions organization on the development and optimization efforts associated with AbbVies patient support programs.

To be successful, this person will have to effectively lead a team of individuals dedicated to advancing the various platforms that support AbbVies care models.

In addition to being highly collaborative, they must have strong written and oral communication skills, and obtain alignment from multiple key stakeholders across a highly matrixed organization.

They should be comfortable with developing relationships across a diverse spectrum of customers, while having the ability to prioritize initiatives based on key value propositions.

This role will be required to clearly evaluate, articulate and partner to drive alignment across technology ecosystem interdependencies, and execute with cross functional teams including Business Technology Solutions, Compliance, Legal, Marketing, Patient Engagement, Access and Reimbursement, Enterprise Strategy, and vendor partners.

Major Responsibilities: Proven ability to coach, develop, and motivate a team that is responsible for ensuring alignment of AbbVies internal and externally hosted platforms to meet key business strategies and ensure the AbbVie Patient Services organization is delivering the right messaging, appropriate engagement, and critical resources to patients at the right times.

Guiding the team on institution of best practices, the creation of SOPs, requirements, and playbooks, are critical to driving consistent results that yield a standard approach and efficiency in the development efforts.

Ensuring AbbVies internal platform team and external partners are aligned on the business strategy and can translate that into tactical plans, while constantly looking for optimization opportunities that drive efficiency and potential cost savings.

Building out appropriate system monitoring and KPIs required to compare to SLAs and ensuring contractual obligations are met is critical.

Creating relationships with our strategic partners is critical towards building open lines of communication, sharing expectations related to quality, integration efforts, support needs, and the delivery of QBRs.

Accountable for vendor partner timelines, risk identification, systems budget planning, scope, and delivery.

Partner with and understand key business stakeholders drivers and strategic objectives to provide solutions to challenging business scenarios, while establishing appropriate communication strategy for keeping our business partners aligned on status, progress, challenges, and timing of projects.

Identify and drive program level enhancements and work with cross functional partners to drive strategic technology enablement, that aligns with business strategy.

Accountable for team delivery, execution of plans, and identifies opportunities to motivate team members to maximize Patient Services effectiveness.

High functioning agile methodology mindset with imperatives to build solutions with a focus on user engagement from initial requirements through development, testing, launch, and transition to an operational state.

Strong background in executing artificial intelligence enablement initiatives that have proven impact on patient adherence and outcomes.

Experienced understanding of technology testing best practices and architecting processes that maximize user engagements and deliver quality, predictable releases.

Proactively identify risks and architect risk mitigation strategies that remove hurdles and promote progression of programs.

Administers team reviews and provides constructive feedback to ensure alignment on expectations and intended performance levels.

Must effectively establish and maintain credibility and influence key stakeholders through subject matter expertise, relatability, adaptable, and agile mindsets.

Drive consistency in the approach from a communication, documentation, and quality control perspective.

Coordinate QBRs with team members and vendor partners that provide senior leadership with visibility to key metrics, new/enhanced functionality, and potential issues.

Keen ability to resolve resource constraints, maintain alignment and gain buy-in.

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