General Manager

The General Manager reports to the Director of Hospitality and is responsible for the operational excellence of Leisuretown, including the planning, recruitment, engagement, and management of its leadership team and employees, its ability to consistently exceed customers’ expectations, and its performance against key performance indicators.

The General Manager will ensure that the highest quality vegan food, beer, and coffee are being prepared and served on-site.

Candidates must share Modern Times’ commitments to quality, safety, business ethics, and continuous innovation.

THE EVERYDAY VIEW

• Oversee the execution of the property’s retail ops including but not limited to the café, tasting room/bars, mini-mart, and restaurant on a daily basis
• Create an environment that encourages ownership, accountability, and maintains the highest standards of coffee, beer, food, and service
• Oversee all administrative requirements including CUP conditions, ABC/TTB stipulations, cash handling, completion of guest liability, property, casualty, worker’s compensation reports, and governmental compliance
• Monitor and ensure staff adherence to health department regulations regarding food handling, storage, temperature, and sanitation
• Coach, support, and maintain continuous communication with all hospitality staff
• Coordinate with front and back of house managers to write and oversee schedules that include regular training opportunities and other staff development programs
• Develop and implement policies, procedures, and rules
• Develop initiatives to build sales, profitability, and guest counts
• In coordination with the management team, be responsible for hiring, scheduling, training, evaluating, and issuing corrective actions for all property personnel, in accordance with the organization’s policies and applicable laws
• Ensure all menu items are made according to the recipe and that presentation is up to Modern Times standards
• Ensure all operational basics and standards are adhered to with total commitment and passion
• Adhere to company standards and service levels to increase sales and minimize costs
• Estimate purchasing needs and place orders within established guidelines
• Manage profit and loss analysis statement and labor cost reporting, while anticipating trends and recommending solutions
• Prepare reports regarding food and menu analysis, pour costs, and overall property KPIs
• Collaborate with the Modern Times team to develop and implement internal and external marketing initiatives, including but not limited to in-store promotions, community involvement, off-site events, social media involvement, and employee engagement
• Work with the executive team and the local sales force to take advantage of opportunities to host and/or collaborate with accounts and partners in the market
• Work alongside the Banquet & Events Manager to optimize and execute the Leisuretown private dining experience
• Become an expert in all things Modern Times Drinks, and develop menu items that complement these products
• Be a team player and be able to interact with all levels within the organization
• Adhere to and enforce all applicable local, state, and federal laws, rules, and regulations
• Other tasks as needed

THE MANAGEMENT VIEW

• Assist in the hiring, onboarding, training, and development of all team members
• Provide training and directives for their reporting people managers
• Demonstrate effective and timely communication with direct employees, customers, outside vendors, and all other Modern Times personnel
• Respond to and be an active participant in projects and requests from all Modern Times departments/divisions regarding the Anaheim Hospitality Team and its personnel
• Keep Director of Hospitality & Hospitality Chief of Staff promptly and fully informed of all issues (i.e.

  problems, unusual matters of significance, and positive events) and take prompt corrective action where necessary or suggest alternative courses of action

• Responsible for submitting and approving payroll of any hourly reports by deadlines established by the People Operations team
• Guide, mediate, and properly document employee issues, disputes, or performance problems as needed
• Regularly evaluate employees on skills and behavior as it pertains to their position, continually assessing your team in order to uphold the best talent standards for the organization
• Proactively seek out education and training on best management practices to continually better your skills and abilities as a leader
• Thorough knowledge of Modern Times Values

DESIRED SKILLS AND EXPERIENCE

• Must be 21 years of age or older at the time of application
• Able to pass a post-offer, pre-employment background check
• Serve Safe Manager Certification is required
• LEAD Certification is required (or similar certification if not available)
• Minimum of 5 years restaurant or hospitality management experience
• Minimum of 5 years people management experience in a hospitality environment
• Minimum of 2 years experience in a high volume hospitality environment
• Able to use all tools associated with the position including but not limited to draft lines and point of sales systems
• Able to review and comprehend recipes and other necessary documents
• Thorough knowledge of food products, standard recipes, and proper food preparation techniques
• Complete understanding of restaurant operations
• Demonstrated organizational skills, attention to detail, budgeting experience, and full understanding of financials
• Demonstrated word processing and spreadsheet computer applications
• Able to positively observe, communicate with and direct the actions of subordinates
• Able and willing to work in the front of house and back of house
• Able and willing to work evenings, holidays, and weekends
• Preferred Bachelor’s Degree in Hospitality Restaurant Management or other related studies
• Preferred experience opening restaurant or tasting room properties
• Preferred Strong interpersonal skills and genuine love and aptitude for meeting and interacting with people
• Preferred experience running multi-unit concepts or multiple locations
• Strong problem-solving skills through the ability to diagnose and implement solutions
• Thorough attention to detail and desire to take initiative
• Must adhere to company’s policies and procedures
• The desire to work in a fast-paced, growing company

TRAVEL REQUIREMENTS

• – Up to 15% travel time may be required

PHYSICAL AND MENTAL REQUIREMENTS

• Nights, evenings, weekends, holiday availability required
• Able to stand, walk, and be on your feet for prolonged periods
• Able to read and follow written English instructions
• Able to regularly twist, turn, kneel, climb, stoop, bend, crawl, lift and carry supplies and equipment weighing up to 55 pounds using appropriate techniques and tools
• Able to safely navigate the tasting room, food prep areas, and production facility, including crowded spaces
• Able to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance
• Able to move 165-pounds, using appropriate techniques and tools
• Able to work in a factory/production environment that may be loud, slick, humid, cold, and hot
• Able to work in indoor and outdoor environments with moderate noise and occasionally slippery floors
• Able to comply with and enforce all health, safety, and personal hygiene policies and standards

**Applications Accepted Until This Role Is Filled**

EMPLOYEE BENEFITS AND PERKS ELIGIBILITY

• Modern Times is a partially employee-owned company, with 30% of our equity held in an Employee Stock Ownership Plan (ESOP), guaranteeing employees the opportunity to earn equity in the company over time
• Health, Chiropractic & Acupuncture benefits (with a per month employer contribution towards any plan)
• Dental benefits (with a 100% employer contribution option)
• Vision benefits (with a 100% employer contribution)
• Life insurance (with a 100% employer contribution)
• Long-term disability (with a 100% employer contribution)
• Unlimited paid time off (pending manager approval)
• Eligible to participate in 401(k)
• Eligible for a 2-month paid sabbatical after 5 years
• Radical beer and coffee perks

Full-time employees become eligible for health benefits on the first 1st after 30 days of employment (For instance, if your start date is May 15th, you’d be eligible for benefits July 1st).

ABOUT MODERN TIMES

Modern Times began as a 30bbl production brewery in the Point Loma neighborhood of San Diego.

Modern Times is named after a beautifully crazy utopian community founded in 1850, and many of our beers are named after real utopian experiments or mythological utopias.

Today, we’re distributed throughout California, Nevada, Arizona, Maui, the Pacific Northwest and select international markets.

We operate a tasting room at the brewery, as well as in San Diego’s North Park community, and opened brewery/restaurant locations in Portland, Los Angeles, and Encinitas in 2018, Santa Barbara and Oakland in 2019, and Anaheim in 2020.

We brewed our first batch on May 18th, 2013; our beer went on tap for the first time on June 24th 2013; we held the soft opening for the Lomaland Fermentorium tasting room on August 9th, 2013; and our Grand Opening was September 7th, 2013.

In the summer of 2017, we became California’s first-ever employee-owned brewery, with 30% of the company now owned by our employees and the goal of 100% employee ownership in the future.

We think that’s pretty radical.

Modern Times Beer strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.